Account Management

Take Control of Your Communications with Comprehensive Account Management

Managing a business communication system can be complex, but with VOIZONE’s Account Management services, you gain complete control over your communications environment. Our powerful tools and intuitive dashboard make it easy to manage, monitor, and optimize your communication systems, ensuring everything runs smoothly and efficiently.

Why Choose VOIZONE’s Account Management?

Centralized Control: Manage all aspects of your communication system from a single, intuitive dashboard.
Enhanced Efficiency: Automate routine tasks like billing and system updates, freeing up time for more important business activities.
Scalability and Flexibility: Adapt your communication systems as your business grows, without the hassle of long-term contracts.
Proactive Management: Monitor performance and manage user settings in real-time to ensure your system is always operating at its best.

Key Features

Account Management

Centralized Oversight:

Manage users, settings, and preferences across your entire communication system.

Customizable Settings:

Tailor your communication setup to meet the specific needs of your business.

User Access Control:

Define roles and permissions to ensure that each team member has the right level of access

Automated Billing

Hassle-Free Billing:

Automatically generate and manage invoices, reducing the time spent on manual billing processes.

ITransparent Reporting:

Access detailed billing reports to keep track of usage and costs, ensuring full transparency.

Custom Billing Options:

Customize billing cycles and payment methods to suit your business needs.

Case Management / LNP

Efficient Case Handling:

Manage support cases and Local Number Portability (LNP) requests seamlessly through an integrated system

Tracking and Resolution:

Keep track of open cases and ensure timely resolution, enhancing customer satisfaction.

Streamlined Porting Process:

Simplify the process of transferring phone numbers between carriers, reducing downtime and ensuring continuity.

Click-to-Dial

Instant Connectivity:

Make calls directly from your CRM or contact lists with just one click, saving time and improving efficiency.

Seamless Integration:

Integrate Click-to-Dial with your existing software tools for a unified communication experience.

Boost Productivity:

Reduce the time spent on manual dialing, allowing your team to focus on more important tasks.

Detailed Accounting

Comprehensive Reporting:

Access detailed financial reports to track expenses, revenue, and overall financial performance.

Custom Reports:

Generate custom accounting reports that fit your business needs, providing deeper insights into your financial operations.

Accurate Tracking:

Ensure that all transactions are accurately recorded and accounted for, enhancing financial transparency.

Endpoint Template Management

Simplified Device Management:

Easily configure and manage communication devices across your organization with predefined templates.

Consistent Configurations:

Ensure that all devices are set up consistently, reducing errors and improving reliability.

Scalable Management:

Manage devices for teams of any size, from small offices to large enterprises.

Hunt Group

Efficient Call Routing:

Distribute incoming calls to the appropriate team members based on predefined rules, ensuring prompt responses.

Customizable Settings:

Set up hunt groups that align with your business operations, optimizing call management.

Enhanced Call Handling:

Improve customer service by reducing wait times and ensuring calls are routed to the right person.

Message Center

Unified Messaging:

Manage all your messages, including voicemail, email, and SMS, from a single platform.

Custom Alerts:

Set up alerts for important messages to ensure timely responses.

Centralized Communication:

Keep all your communication in one place for easy access and management.

Operator Console

Centralized Call Management:

Manage all your messages, including voicemail, email, and SMS, from a single platform.

Real-Time Monitoring:

Monitor call activity in real-time, allowing for quick adjustments and efficient call handling.

Custom Workflows:

Set up custom workflows to optimize call routing and improve response times.

Phone Rebooter

Remote Device Management:

Reboot phones and other communication devices remotely, reducing downtime and improving device performance.

Automated Reboots:

Schedule automatic reboots
to ensure devices are always
running at their best.

Instant Troubleshooting:

Quickly resolve device issues with a simple reboot, minimizing disruptions to your business.

Shared Line Appearance

Efficient Call Handling:

Allow multiple users to share the same line, improving collaboration and call management.

Flexible Setup:

Configure shared lines based on your business needs, ensuring optimal communication flow.

Enhanced Teamwork:

Facilitate teamwork by
allowing multiple users to
answer and manage calls on
the same line.

Tax Automation

Simplified Tax Management:

Automatically calculate and apply taxes to your billing, reducing manual effort and errors.

Compliance Assurance:

Ensure that your tax calculations are accurate and compliant with local regulations.

Custom Tax Settings:

Configure tax settings based on your business location and requirements.

Test My Connection

Network Optimization:

Test your internet connection to ensure it’s optimized for VOIZONE’s services, reducing call drops and improving quality.

Real-Time Diagnostics:

Run real-time diagnostics to identify and resolve network issues quickly.

User-Friendly Interface:

Easily test and troubleshoot your connection without needing technical expertise.

URL Agent

Instant Access:

Access your VOIZONE account and management tools directly through a secure URL, streamlining management tasks.

Custom Shortcuts:

Create custom URLs for quick access to frequently used tools and settings.

Secure Connectivity:

Ensure that your connection to VOIZONE’s management platform is secure and reliable.

User Dashboard

Comprehensive Overview:

Get a complete view of your communication system, including usage stats, performance metrics, and account settings.

Real-Time Monitoring:

Monitor system performance in real-time, allowing you to make quick adjustments as needed.

Customizable Interface:

Tailor the dashboard to
display the information most
relevant to your business.

With VOIZONE’s Account Management, you’re not just managing a communication system—you’re empowering your business with the tools and insights needed for continuous improvement. From automated billing to real-time
monitoring, our platform gives you the control and flexibility to manage your communications with confidence.

VOIZONE’s Account Management services are designed to grow with you, providing the support and scalability you need—without the burden of long-term contracts.